Warranty policy

Warranty policy

The warranty policy applies to all watches and handbags sold from the website titanwatches.vn unless otherwise specified. Shipping costs incurred for warranty products will be charged to the customer.

FOR WATCHES:

  • Titan watches with distributor stamps
  • Valid warranty book/ Order confirmation from Titan Vietnam website
  • Watches have not been repaired elsewhere
  • The machine stops for unknown reasons, the machine is water damaged due to technical errors
  • Only the internal machine is warranted such as repair, replacement of new internal components, not replacement with another watch
  • Battery replacement within the warranty period
  • Warranty is only valid when the watch has a valid warranty book/ Order confirmation from Titan Vietnam and has full information such as: watch code, place of sale, date of purchase, buyer information and must be within the specified warranty period.
  • Warranty period is calculated from the date of purchase stated on the warranty book/Order confirmation from Titan Vietnam

 

**** Conditions not covered by warranty:

  • No warranty for battery life
  • No warranty for indirect consequences of improper use of the watch by the user
  • No warranty for watches that have been repaired at non-genuine places
  • No warranty for external parts such as: case, glass, strap, stone... External parts are repaired for a fee with the customer's consent.

 

APPLICABLE TO ALL TITAN WATCHES:

  1. Outskirts of Ho Chi Minh City (delivery):

Sending watch warranty by delivery is only for customers in the suburbs of Ho Chi Minh City, including all brands distributed by Dragonfly Company:

  • Dragonfly Select Brands Vietnam Co., Ltd.

5th Floor, Circo Building, 222 Dien Bien Phu, Vo Thi Sau Ward, District 3, City. Ho Chi Minh City

Phone: 070 888 1010 Email: hello@dragonflyapac.com

 

  1. In Ho Chi Minh City (direct reception):

Direct reception of watch warranty including all Titan brands:

  • Titan store at Vincom Dong Khoi (B1-20AB, B1 Floor)
  • Titan store at Vincom Thao Dien (Lot L1-K7, Ground Floor)
  • Titan store at Van Hanh Mall (K1-12, Ground Floor)
  • Titan store at Crescent Mall (Lot 2F-BR1, 1st Floor)

Operating hours: from 10:00 am to 9:30 pm, all days of the week

 

  1. In Hanoi and delivery from the suburbs of the city. Hanoi:

Address: No. 41A Vo Van Dung, O Cho Dua Ward, Dong Da District

Opening hours: from 8:30 am to 5:00 pm from Monday to Friday every week

Hotline number: 0942888758

Person in charge: Mr. Hieu